Plain rules for subscriptions, one-off engagements and voluntary contributions.
This policy applies to all payments made to LUCKYSOFT LTD for subscriptions, one-off engagements and voluntary contributions through the Gratitude page. It forms part of our Terms of Service. All refunds go to the original payment method.
You can cancel at any time from your account or by emailing hello@luckysoft.solutions. Cancellation takes effect at the end of the current monthly period and you keep access until then. Monthly fees already paid are not refunded, except in the first 14 days of a brand-new subscription, when we refund the first month in full if the platform does not meet the description on our Pricing page.
Within 30 days of the start of a new annual term you may cancel and receive a refund of the unused portion, pro-rated by month, less any onboarding services already delivered. After 30 days annual fees are not refundable, but you keep access until the end of the term and can downgrade at renewal.
Upgrades take effect immediately and the price difference is pro-rated for the remainder of the period. Downgrades take effect at the next renewal; we do not issue partial refunds for a downgrade in the middle of a period.
Before the kickoff meeting: full refund of any amount paid. After kickoff but before the report is delivered: the 50% kickoff payment is retained for work performed and the delivery payment is not charged. After delivery of the report: no refund, as the work is complete. If we fail to deliver within the agreed timeline for reasons within our control, you may cancel and receive a full refund.
Contributions are voluntary and are not payment for any service. If you sent one by mistake or for the wrong amount, email us within 14 days and we will refund it in full. Outside 14 days we consider requests case by case.
If the platform is unavailable for a material period due to our fault, contact us: we will credit your account for the affected time or, if you prefer, refund it. This is in addition to any service level agreement you hold.
Email hello@luckysoft.solutions from the account email with the invoice number and reason. We acknowledge within two business days and process approved refunds within 10 business days; your bank may take a further 5–10 days to show the credit. Nothing in this policy affects your statutory rights.